TERMS AND CONDITIONS FOR END USERS (PATIENTS)
1. SCOPE AND NATURE OF THE SERVICE
1.1 BookingsMed.com (operated by M&M Servizi s.r.l.s., Italy) provides an online platform designed to connect patients ("Users" or "Patients") with independent medical providers, healthcare institutions, doctors, thermal centers, and facilitators ("Providers").
1.2 BookingsMed does not provide medical services, healthcare advice, diagnosis, or treatment. BookingsMed operates strictly as an information technology platform and intermediary technology venue.
1.3 The contractual relationship for any medical treatment, consultation, or healthcare service exists exclusively between the Patient and the selected Provider.
2. REGISTRATION AND USER ACCOUNT
2.1 Users must provide accurate, current, and complete information during the registration or booking process.
2.2 Users are responsible for maintaining the confidentiality of their login credentials and for all activities occurring under their account.
2.3 BookingsMed reserves the right to suspend or terminate accounts that contain false, misleading, or fraudulent information.
3. BOOKINGS AND PAYMENT PROCESSING
3.1 When a Patient submits a booking request through the platform, the booking is transmitted directly to the selected Provider's system.
3.2 Payments processed through the platform are securely routed to the Provider via cloud payment gateways. BookingsMed acts solely as a technical processing agent for these transactions.
3.3 The Provider—not BookingsMed—is solely responsible for issuing official invoices and tax documentation for healthcare services directly to the Patient.
3.4 Prices listed on the platform are set directly by the Providers. BookingsMed is not responsible for pricing discrepancies, sudden price adjustments by Providers, or currency conversion fees applied by financial institutions.
4. MEDICAL DISCLAIMER & INDEPENDENT PROVIDERS
4.1 No Medical Advice: No content, materials, or communications available on BookingsMed.com constitute professional medical advice, clinical diagnosis, or treatment recommendations.
4.2 Independent Duty of Care: All healthcare professionals listed on the platform operate independently. BookingsMed does not control, supervise, or monitor the clinical practices, treatment standards, or hygiene regulations of the Providers.
4.3 Patient Responsibility: Patients are strongly advised to verify the professional qualifications, licenses, and accreditation of any Provider before undergoing treatment.
5. ROLE OF FACILITATORS AND HLS COUNCIL STANDARDS
5.1 If a Patient engages a Facilitator via the platform, the Facilitator acts strictly as a logistics and administrative coordinator (assisting with communication, travel arrangements, and document routing).
5.2 Facilitators do not possess clinical authority, cannot diagnose conditions, and cannot prescribe treatments.
5.3 Qualifications or certifications granted by third-party bodies (such as the HLS International Council) reflect compliance with voluntary quality standards and do not replace statutory medical licenses or official legal qualifications required in the country of treatment.
6. CANCELLATIONS, RESCHEDULING, AND REFUNDS
6.1 Cancellations, modifications, or refund requests are subject to the individual Terms & Conditions and Cancellation Policy of the specific Provider chosen by the Patient.
6.2 Patients are required to read and accept the Provider's individual terms before finalizing a reservation.
6.3 BookingsMed is not liable for handling medical refund claims or disputes resulting from missed appointments, late cancellations, or scheduling changes initiated by either the Patient or the Provider.
7. REVIEWS AND USER CONTENT
7.1 Patients may be permitted to submit reviews, ratings, and comments regarding their experience with Providers.
7.2 Submitted content must be truthful, constructive, and free from offensive or defamatory language.
7.3 BookingsMed reserves the right to moderate, edit, or remove user reviews that violate platform policies or legal standards.
8. PRIVACY AND DATA PROTECTION
8.1 Patient data and health-related disclosures submitted through the platform are processed in compliance with applicable European data protection laws (GDPR).
8.2 By using the platform, the Patient acknowledges that necessary booking data will be transmitted to the selected Provider to facilitate the healthcare service. Please refer to our Privacy Policy for detailed information on data processing.
9. LIMITATION OF LIABILITY
9.1 BookingsMed shall not be held liable for any personal injury, medical malpractice, unsatisfactory treatment outcomes, flight/travel delays, financial losses, or clinical negligence arising from services arranged through the platform.
9.2 BookingsMed does not guarantee that platform access will be uninterrupted, error-free, or fully protected against malicious cyber activities beyond its reasonable control.
10. GOVERNING LAW AND DISPUTE RESOLUTION
10.1 These User Terms are governed by and construed in accordance with Italian Law, without prejudice to any mandatory consumer protection rights granted under the Patient's country of residence.
10.2 Any legal dispute arising out of the platform's use that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Rovigo, Italy, or the competent consumer court where applicable by law.
